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Diversity EEO Investigator

Job Description
Position Title Diversity EEO Investigator
Location Atlanta, GA, US
Organization Name Equal Opportunity
Date Start 13-Nov-2018
Closing Date 24-Dec-2018
Leads and conducts workplace investigations for the Office of Diversity & Inclusion regarding complex and sensitive equal employment matters with an emphasis on discrimination, sexual harassment, employment policy violations and retaliation allegations.  Coordinates investigative research (i.e. interviews, fact finding, etc.) needed to evaluate, mitigate and resolve complaints.
Provides employee counseling, management guidance and agency training on policies and procedures that pertain to equal employment opportunity.  Addresses external equal opportunity concerns related to customer inquiries, complaints, charges and investigations.  Provides proper management of caseload reporting and tracking.  Prepares written findings, conclusions and recommendations of resolutions for internal and external investigations.  Monitors, analyzes, and tracks data trends.  Ensures that employment practices, policies, and procedures are consistently and fairly applied in a manner that promotes an inclusive and diverse workforce.

Bachelor's degree in business administration, public administration, human resources or related field.  Four years of progressively responsible experience as an EEO investigator, human resources professional or employee relations representative in a transit, governmental or related industry highly preferred.  Experience must include a minimum of 2 years of investigating, counseling and/or providing conflict resolution and mediation on equal employment issues. 
Demonstrated ability to resolve conflict with culturally diverse individuals and employees at all levels of the organization required.  Must possess excellent verbal and written communications skills.  Knowledge of federal, state and local EEO laws, guidelines and procedures required.  Demonstrated ability to effectively manage high-volume workload with competing priorities required.  Must possess Microsoft Office proficiency and strong records management skills.  Directly related work experience may be substituted on a year-for-year basis in lieu of a degree.
INTERVIEW SELECTION PROCESS: The selection process may include one or more components to demonstrate applicants’ knowledge, skills and abilities in job related areas. These may include exercises such as practical demonstrations, written communications, oral interviews and/or competency assessments.
Basic Functions
    Essential Duties and Responsibilities
  1. Conducts formal intake of internal/external equal employment opportunity complaints.  Assesses compliant and determines the most appropriate resolution process and/or procedural protocol to be followed.
  1. Leads and conducts well-documented and impartial investigations of discrimination, sexual harassment and related retaliation complaints in accordance with MARTA’s Non-Discrimination and Anti-Harassment Policy and Compliant Procedures and all applicable federal, state and local regulations. 
  1. Develops and documents action plans for investigations.  Determines, gathers and analyzes evidentiary information to evaluate claims.  Identifies and interviews complainant, witnesses and respondent(s) to accurately document investigation findings, facts and relevant information in accordance with the Office of Diversity & Inclusion process format. 
  1. Prepares written findings, conclusions and recommendations for complaint remediation and resolution.  Provides regular updates to Manager - Diversity & Inclusion and the Executive Director – Diversity & Inclusion regarding case management approach, status and progress.
  1. Provides consultation, subject matter expert guidance and education to employees, management and customers on discrimination, sexual harassment, retaliation, policy violations and options for complaint resolution.
  1. Collaborates with internal and external stakeholders and partners (as appropriate) in performing investigative research and resolution duties to address complaints and/or respond to charges raised by applicable agencies, organizations and constituencies (i.e. EEOC, FTA and DOL).
  1. Proactively tracks and monitors internal and external complaints in order to perform data analytics.  Generates and delivers reports in narrative, database, spreadsheet and other formats.  Identifies root causes and trends.  Provides recommendations to reduce complaints, mitigate risk and create a more inclusive culture.
  1. Works in collaboration with internal business units to assist in the development and facilitation of equal employment opportunity compliance, diversity, and inclusion training.
  1. Performs other duties as assigned.
Special Requirements
    MARTA is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
Classification Exempt
Number of Openings 1
Salary Range
Salary Grade 00017
Work Hours 37.5
Work Days
Posting Type Both Internal and External
Contact Information